Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To start a return, either:
- Postmark the item within 14 days of receiving it, or
- Contact us within 14 days. If you contact us within that window, you’ll have an additional 14 days from our reply with return instructions to send the item back.
To be eligible for a refund, your item must be in the same condition you received it.
Return address:
Green Noise Records
10824 SE Oak Street, Suite 310
Milwaukie, Oregon 97222
Questions about a return? You can always reach us at mail@greennoiserecords.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us right away if your item is defective, damaged, or incorrect. We’ll evaluate the issue and do our best to make it right.
New Records — Not Sealed
Most of our new records are not factory sealed. Many of the labels we distribute, including Drunken Sailor, Alien Snatch, Legless, and Mississippi, do not seal their records, and our own releases are never sealed.
This helps prevent seam splits and also allows you to inspect the vinyl immediately.
New Records — Sealed
If a record is factory sealed by the pressing plant or label, we will either remove the vinyl from the jacket before shipping or pack it securely enough to prevent the vinyl from moving and causing seam splits.
If you prefer, you can request that all sealed records be opened and the vinyl shipped outside the jacket. We’ll add a note to your account.
If we accidentally ship a sealed record without following these precautions—for example, during a popular preorder—and it arrives with seam splits, we will refund or replace the record.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at mail@greennoiserecords.com.
Shipping Damage
If your order is damaged during shipping, we will generally accept the return just as we would for any damaged or defective record.
Shipping Charges
Customers are responsible for return shipping costs.
We do not refund the original shipping charge if you simply change your mind about an item. We also do not refund shipping charges for orders shipped outside the USA.
For defective items shipped within the USA, we will often refund the return shipping cost. Shipping costs for items shipped outside the USA are not refunded.