FAQ

What is Green Noise Records?

Green Noise Records is both a physical record store and online mailorder.

It was founded in Eugene, Oregon in 1989, and moved to Portland, OR in 2000. At the beginning of 2005, the store was sold, and merged with Dirtnap Records. 

Where is Green Noise Records located?

 5857 SE Foster Rd, Portland, OR 97206.

How do I contact Green Noise Records?

Our phone number is 503-956-3110 . Our email address is mail(at) dirtnaprecs.com

How is Green Noise Records related to Dirtnap Records?

Green Noise Records is both the mailorder site and physical location for Dirtnap Records. It's pretty much the same thing, if you are dealing with Green Noise, you are dealing with Dirtnap. 

Does Green Noise Records buy used records?

Yes, but we are picky.

We are ALWAYS buying used punk, hardcore, indie metal, etc vinyl.

Please note that we do not buy 78's, CD's, cassettes, 70's rock, 60's rock, classical, jazz, etc etc.

Can I bypass the shopping cart program and get an order quoted directly?

YES. Just send an email to mail(at)dirtnaprecs.com letting us know what you want and we will get you a price quote for your order.

Is the website kept up-to-date?

We strive to keep the website inventory as current as possible, but since we are a retail store as well as an online mailorder, our physical inventory can change minute-by-minute.

The website is updated several times a week, but it's not possible to keep it up to date in real time. So there always is a possibility we may have just sold out of an item you've ordered.

Green Noise Records cannot guarantee that any item listed on the website will be in stock.

What if you've sold out of an item I've ordered?

If we have sold out of an item ordered, our default method for handling it is to issue a refund for the out-of-stock item (along with any applicable postage) and ship what we currently have in stock. If you would prefer to substitute alternate items for any items that may be out of stock, please alert us to this at the time you place the order.

How often does mail order ship?

Web orders ship 3-4 days a week, every week. Under normal circumstances, almost all orders ship in under 48 hours, oftentimes in under 24.

Although we try to process all orders as quickly as possible, Green Noise Records cannot guarantee your order will be looked at/pulled/processed in less than 48 hours.

Is tracking provided with mail order?

Yes.

What if an item is lost/damaged?

99% of the packages we send out arrive at their destinations (relatively) quickly and safely. If this does not wind up being the case, we will replace or refund any missing/damaged items.

Hey, what happened to the free shipping with $25 orders?

We've offered free shipping in the USA with a $25 order for well over a decade now.

In that time, costs have increased several times for just about everything imaginable. (postage, packaging, etc)

We resisted raising the free shipping threshold for a long time now, as we realize that this is a popular feature of the website.

Effective immediately, US orders need to be $35 to get the free shipping. Orders under $35 will be charged a flat-rate of $3.

People outside the US have to pay full price for shipping, sorry.